Frequently Asked Questions |
Listed below you will find answers to some of our most
frequently asked questions. If your question is not answered
below, please send an email to customerservice@surprisegiftideas.com. |
Candy Wrappers
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When can I expect delivery of
my order? |
Once the design is done, reviewed and
approved by the buyer, the order is usually shipped within
5-10 business days. For an extra fee, we offer rush service
to expedite your order. Please contact us for details.
If you live within the Miami area, we will hand-deliver your
order. |
Is there a minimum order? |
Yes. There is a minimum order of 25 wrappers
with or without candies. |
What forms of payment do you accept? |
We accept Visa and Mastercard through
Paypal if you are ordering online. If you fax your order you
can send us a check or money order, or you can pay through
Paypal. |
How do I place an order? |
You can order online by first selecting
a candy wrapper and filling in all the pertinent information.
Or you can download our order form, fill it out and fax it
to us at (305) 445-7077 between 8:00 a.m. and 6:00 p.m. EST.
See our order
page for more details. |
What is your return policy? |
Because the wrappers are custom made,
designed and personalized, they cannot be returned unless
there is an error made with spelling, dates or omitting names.
Shipping charges are non refundable. |
Can I add a logo or photograph? |
Yes. Please email in JPEG form the logo
or photograph and we’ll adjust it to fit the wrapper. Professional
photos or artwork must have a written permission from the
owner. Or you can download the form that we have attached
and have the photographer or artist sign the release form
and mail/fax back to us. |
I have a particular theme color
in mind. can you match it? |
Yes. Please mail us a color swatch and
we’ll try to match it. |
I am having a Princess, Barbie,
Power Ranger, etc. theme party. Can you put these characters
on the wrappers? |
No. All these characters are copyrighted
but we’ll match the color of the theme of the party. |
How much is shipping? |
Shipping prices depends on the number
of items ordered and your zip code. Birth Announcements are
shipped within 24-48 hours after we receive all the pertinent
information. |
Do you share my customer information
with anyone? |
No. We do not share any of your information
with anyone. All your information is kept confidential. See
our privacy
policy for further information. |
How do I contact you about my
order? |
You can contact us by email at sales@surprisegiftideas.com
or call us at (305) 445-7077 between 9:00 a.m. and 6:00 p.m.
EST. |
Surprise Bouquets
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When should I order?
|
|
Order early. All the bouquets are handmade and supplies
are limited. We reserve the right to make necessary replacements
of equal or greater value. Prices are subject to change.
We do not mail out chocolates during the summer months instead
we’ll replace them with other candies.
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When can I expect delivery of my order?
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Order are usually shipped within 1 or 2 business days.
|
Will my order arrive on time?
|
We’ll try and make every effort to have your “Surprise
Bouquet” arrive on your desired date. But we cannot guarantee
that the bouquet will arrive on a specific date.
Remember, the weather, holidays, incorrect address, invalid
delivery date, etc. may need extra time.
Please make sure the shipping address is correct.
Additional charges will be applied for returned "Surprise
Bouquets".
No. P.O. Box please.
If your bouquet must be redelivered, you will be billed
for the additional charges.
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What are the sizes of the bouquets?
|
The bouquets range between 15 to 28 inches in height.
We have put the approximate inches of the bouquets so that
you’ll have a realistic picture.
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What Type of candies do you use?
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|
We use international candies from Italy, UK, Spain and
of course our American candies such as lollipops, suckers,
kisses and many more.
|
How long will the “Surprise Bouquet” last? |
Hard candies if kept at a comfortable temperature will
last for a couple of years. The chocolate will last up to
a year. Again this is depending on the comfortable temperature
the chocolate is kept. |
Can you personalize my bouquet? |
Yes. We can add the name or logo or even a picture, event
and date. We’ll use Hershey’s miniatures or mini roll candies
and it will be personalized to your needs. And additional
fee of $5.00 will be added to your order. |
Will you deliver “Surprise Bouquets” during the
summer months? |
Yes. As long as, the delivery is done in the local Miami/Dade
area. But because of the harsh warm weather during the summer
months we’ll replace the chocolate candies with hard candies
in order to mail them out to you. |
I live in the Miami/Dade area when will you deliver? |
We deliver Monday through Saturday and early Sunday morning.
Local deliveries are $5.95. |
Can you deliver at a specific time? |
No. We can try but we cannot guarantee. The delivery time
is determined by the delivery service and is out of our control. |
Can you deliver at the hospital or school? |
Yes. But please make sure we have the correct room number
and that the patient/teacher will be there for delivery. Otherwise,
there will an be extra charge of $10.00. |
We guarantee that you’ll love our “Surprise Bouquets” because
we “Guarantee to Surprise” But, if for any reason you are
not satisfied with your bouquet, please return your bouquet
to Surprise Gift Ideas, Inc. and we’ll refund your order in
full.
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